Faq
Who are you?

My name is Jean-Pierre Burner, I am a writer and founder of Éditions BURNER, the site for all lovers of novels and reading, if you want to know more about me, I invite you to take a look right here

SHIPPING & DELIVERY

– How long does it take to receive an order?
For an order of books and paper works, our average delivery time is 2 to 4 days (in Metropolitan France) from the time your order is taken care of.
For digital versions, you will have access to your ebook as an instant download following your order.
– Where do we deliver and what are the delivery costs?
We deliver to Metropolitan France and Monaco. For any request in another country or in the DOM, please contact us via our email address or via the contact form before placing your order.
The delivery costs are calculated automatically when the order is placed and take into account the total amount, the items ordered and the delivery address.
– Who delivers my article?
Our items are delivered through your local post office.

PAYMENT

– Is your site secure?
This site is 100% secure.
Here is why:
First, the site you are visiting is on an HTTPS server (the small gray padlock on the left side of the URL on this page is there to remind you).
Most sites only secure their “basket” and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
In short, order on BURNER EDITIONS is safe and secure.
– What are the methods of payment?
Currently, you can pay by credit card and Paypal on our site. We do not accept payments at reception.

RETURNS & REFUNDS

– What happens if I am not satisfied with my product?
For any dematerialised product or ebook, no return will be possible since it is an information product.
For any physical product, such as books and books in paper format, if it does not suit you, you can return it to us within 14 days of receipt and we will refund you the full price of the item as soon as it arrives with us.
However, all returned products must be in perfect condition, re marketable and the costs of return are at your expense. The proof of postage must then be sent to us by email as proof of delivery.
For questions about returns and refunds, please see our Return and Refunds Policy

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